Hunter – Wheel Assembly Importer

This is a letter of my personal recommendation for the services performed by Professional Freight Solutions Ltd (PFS). Our Company is in our fourth year of working with PFS and they are the absolute best to work with in the freight service industry in the United Kingdom. They have been our premier agent for +98% of our global imports.

Their service is far above par from my experiences. I am personally located in the United States and there has been many nights that correspondence is received well after their working hours, to make sure I have the information I need. They have handled all types of shipments for us, from LCL sea freight to large volume, time critical air shipments. With each shipment there is a consistent level of service and professionalism. They have gone out of the way on multiple occasions to quote and provide multiple options, in order to give us a clear picture of costs and timing. I have the utmost confidence that when communicating with Jason or anyone of his team members, I am receiving an honest answer and that my company’s interests are considered. I have seen that this can be rare in this intensely competitive industry.

As the world faces the COVID-19 pandemic and the supply chain chaos that has ensued, PFS help manage and provide valuable recommendations to navigate a challenging 1.5 years of unpredictable demand, Brexit, and multiple changes brought on by the evolving logistics environment. I don’t have an exact figure, but I know they have saved us tens-of-thousands of £’s in shipping costs over the past couple years. They have also been politely generous on payment terms and timing as we have faced the complexity of the COVID-19 market. This is just another example of going far beyond what is expected.

Kat – Steel Pipe/Tube Importer

Having been a long standing customer of Professional Freight Solutions I have no issue in writing an honest and glowing appraisal of the work they undertake on our behalf. Each and every member of the team is committed to providing accurate and timely information in a professional manner.

Profreight are the only Customs Agent we trust to defer onto clearance account and have been a vital support whilst navigating Brexit, GVMS and the latterly the container shortage we have faced. I would not hesitate to and already have recommended their services to several companies, a growing SME with a personal touch that gives you confidence in their ability and service

D – Landscaping Stone Importer

For many years our Landscaping business has worked with Jason and his team at PFS; from the very start of PFS as a business in fact. It has been a pleasure to see the business grow into what it is now.

PFS have continuously provided us with excellent service at all levels and their expertise has been invaluable especially in recent years. It is clear that the knowledge base at PFS is wide and their ability to offer solutions and advise is second to none.

Above all I believe the best asset that PFS possess is their people. The level of communication and service we receive is exceptional. It is very clear that Jason and his team pride themselves in doing a good job and go above and beyond to ensure the best solutions for their clients.

From a personal point of view I have had no issue with recommending the services of PFS to other areas of the groups business and it comes as no surprise to me that the feedback is always positive.

Fruit & Nut Importer

I literally cannot recommend PFS highly enough, they are honestly the best in the market.
They provide a thorough and full flow of information pertaining to every single import, and at a very detailed level.
I strongly feel that nothing, absolutely nothing, is any problem for them.
I can take any situation to PFS and get a highly professional response and solution / suggestion.

Founding Director - Medical Sector

As a company we have being using Professional Freight Solutions since we started. Previously and with my other company’s we have used PFS since they started trading approximately 12 years ago. We are delighted with the service they offer us and we haven’t felt the need to look elsewhere. Their correspondence regarding our consignments is excellent. When there are delays caused by problems outside of their control we are informed straight away and they do everything humanly possible to meet our delivery requirements. Their phones are manned by knowledgeable people who can give immediate answers. They are very prompt with quotations and always try to help with things even when outside of the norm (importing vintage cars for example!). PFS’ partner in Turkey that handle all of the export processes for our goods coming from Turkey are equally good. I would have no hesitation in recommending PFS to any company requiring a freight forwarder.